MOUNTAIN JAM GLASS COMPANY

120 Cleveland St, Suite 7A
Eugene, OR 97402

(541) 485-7627

Frequently asked questions

Please read our FAQ before sending us a meesage

Who can order from this site?

Anyone 21 and over can purchase from us through the website.

Wholesale accounts are available for verified re-sellers. Registration is required.

What info do I need in order to register?

For retail purchases, registration is not required. Just shop, and checkout as normal

Wholesale accounts do need to register to access wholesale pricing. You will need your EIN number, email, phone number, and a valid store address. We do verify that it is an actual retail store. Once we have verified and  approved your account, we will activate the account on the website. The site sends an  automated email with a link to set your password. Login with the username selected at registration, and the password. Wholesale pricing will be visible and a shopping cart will be available for placing orders.

How and when is shipping calculated?

Retail orders in the USA are shipped free of charge. No sales tax in Oregon.

Wholesale order shipments are calculated the day the shipment leaves our shop. The order is invoiced and shipping costs added. On the day we ship your order, we bill the CC card provided at checkout, or process the ACH payment if you have elected for that option. Your CC is not charged until the day the order ships.

What kind of payment methods do you take?

For retail orders, we accept MC, Visa, Discover, and Amex.

For wholesale orders, we accept all of the above plus we offer ACH payments as an option.

How long does it take to ship an order?

Most retail orders ship within 24 hours, and usually the same day as long as the order is placed Monday-Friday before 2 PM. Orders placed after 2 PM are normally shipped the next day. Orders placed Friday after 2 PM will be shipped the following Monday. If by chance we are out of stock and cannot ship your order within 24 hours, we will contact you with an ETA, possible substitution, or a refund if necessary. Your choice, of course.

For wholesale orders, please allow up to a week for the shipment to leave our shop, although in most cases they are shipped within 48 hours.

Send us a meesage!

Questions, comments or suggestions? Feel free to contact us using the form below.

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