Return Policy – We guarantee you will be satisfied with your purchase. Before you use it, make sure you are happy with it. Used product cannot be returned for any reason. No Exceptions
If for some reason the item does not meet your expectations, contact us via email within 3 days and we will issue a USPS pre-paid return shipping label to get it back to us. Upon receipt of your product, we will gladly issue a full refund towards the credit card used to make the purchase, or exchange it for another item, it’s your choice.
We do not charge restocking fees for returned product. We don’t deduct for shipping charges. Refund or exchange is 100% of what you paid.
Our #1 goal is happy satisfied customers. If we ever fall short of that goal, contact us and we will make it right.
Mountain Jam Glass Company
120 Cleveland St. Suite 6
Eugene, OR 97402